our may return your order within 30 days of purchase, if for any reason you are not completely satisfied with NEwhere products. If items are missing or are in poor condition the retail cost of these items will be deducted from your refund. Just complete the Product Return Authorization (PRA) form, which can be found (here) or on the back of the packing slip of your order. Place this form along with your original items in a padded envelope and mail to us. Allow up to 2 weeks for processing.